The right tools to create a customer-centric culture and develop a customer experience that makes customers fall in love with your brand.
Directors; Managing Directors
HELP-DESK
Organisation and Quality
Customer Service
Customer Experience Management
Customer Complaints Management
Continuous Improvement
Other decision makers who are responsible for the implementation of a customer experience policy and practice in their organisation
Other professionals who are interested in expanding their knowledge in this area
Through this program, participants will be prepared to implement a successful Customer Experience in their organization, supported by the following five pillars:
The programme that aims to equip participants with the required vision and tools to create a customer experience that is so powerful that it makes customers be passionate about our value proposition.
A well-structured programme, with a motivated faculty and a connection to the business world.
This programme enabled me to acquire and consolidate essential knowledge for the design and implementation of a Customer Experience programme which is applicable for any company and in any sector of activity.
The network of business contacts is always an asset.
Our colleagues were joined by a panel of lecturers who not only are fully employed, but who also possess knowledge in the most varied areas and are active. A very practical and participative programme. Super up-to-date.
Having completed the programme, we felt very enriched by the experiences shared.
This is a practical programme, with a very interesting content. We left even more convinced of the importance.
A very well supervised journey – from start to finish
There was constant reflection on the importance of creating unique value propositions and experiences and the impact we have on creating passionate customers.
This amount includes:
Applications should be submitted by filling in the online form on the respective page of each programme. The following documents are required: an updated CV and/or link to the applicant’s Linkedin page. On average the decision of the coordination team takes 8 to 15 working days after the submission of the complete documentation.
Ideally up to one week before the start of the Programme, although you can enrol later should places still be available.
No. There is no fee for the submission of an application. You will only be asked to pay a registration fee to secure your place in the programme after being admitted to the Postgraduate or MBA programmes.
Attendance is not controlled for the Postgraduate Programmes. However participants are obliged to attend at least 80% of lectures of the Executive Programmes.
There are various discounts: alumni discounts, discounts for professionals covered by agreements established between ISEG Executive Education and their Employer, prompt payment discounts, and discounts contemplated in our sales policy. For further information, you should contact the Programme Advisor of the respective programme. Discounts cannot be accumulated, with the exception of prompt payment discounts.
ISEG is located in Lisbon, next to the Assembly of the Republic parliament building. It is accessible by the following public transport: Metro (Underground) - Yellow line to Rato station Buses 727 and 706; Train – get off at Santos station; and, finally, Tram No. 18. If you come by car, you can park in ISEG’s on-campus car park.
ISEG Executive Education is a training entity certified by DGERT, being the courses exempt of VAT and eligible as education expenses, if you enroll individually, and counting as training hours, if you enroll through your company, under the article 78.º-D, of the CIRS Code.
Contact our Program Advisor for further information and advice.
